This AM I was grabbing some groceries at our local Wegmans when the cashier came over to help put the bags into my cart after the transaction was finished. I could have handled it myself, but I appreciated the initiative. I thanked the lady who then replied, “no problem!” Read More
A few years ago, I heard Kevin Nolan (Nolan Painting) give a brief talk about how a regular exercise plan helped him in his business. He would go on an early morning run before his morning business meetings. Kevin explained that he was more alert, creative and focused during the first few hours of those important meetings. By lunch time, his endorphins were back to “normal” levels. In order to get a second dose, he would have to go on a midday walk or run, which was not always possible. So he determined to use the mornings for his most productive times to work on growing his business. Read More
Most contractors I know have some sort of survey they give to their customers when they finish the job. Many times, the surveys are long and detailed. I think for awhile that worked. Yet now with all the online reviews that are available and everything is so much more fast pace, I believe the surveys need to be shorter and right to the point. Read More
I made a quick 2 1/2 minute video on how to use the do not disturb feature on your iPhone or iPad. Read More
LinkedIn made some major improvements in 2014. There were times a few years ago when I wondered if LinkedIn was going to stay in the game. Many businesses moved their resources over to Facebook for a time, but I am beginning to see them slowly migrate back to LinkedIn, which I think is a great move. LinkedIn pulled through. It has once again become a very strong place for companies to network and grow their businesses. Read More
Remember the song you or your kids sang in preschool, “When You’re Happy and You Know It“? There were specific actions involved and, if you were like the rest of the kids in the group singing, you would follow suit: clap your hands, stomp your feet, and say “Amen!”
As odd as it might initially seem, learning these kinds of reactive responses can tie in today with your overall marketing strategy, and how you handle the natural cycles of workload and growth. Read More
A Little Background
When Angie’s List started back in 1995, it was a time when the internet was just beginning to become a fixture in homes. Consumers paid an annual membership fee to access a list of contractors that had been evaluated by its membership. It was an excellent concept. Read More
What is a Responsive Site
Have you received emails or been asked by designers and marketers if your website is “responsive” or has a responsive layout? Do you wonder what on earth they are talking about and why it matters? In the years ahead, you will continue to hear the word “responsive” used in to describe websites, so we all should learn what it means!
Remember the golden years of the sales rep? From late 1999 up until around 2007, being a salesperson in the home improvement world was, for lack of a better phrase, pretty darn good and rewarding. Sure, you had to have some sales skills and be pleasant with people, but overall it was fairly smooth sailing.
Most of my own formal sales training took place in the early 2000s. There was a lot of competition, but marketing during those years was not really that hard. The phone just seemed to ring and leads knocked at the door with what, at times, seemed like very little effort. The salesperson would go out to the home, do a little bit of measuring, take the order, and close the job at a good and profitable price. Times were good! Read More
Narrowing Down My CRM Recommendations
As I write my final 2014 blog post, I wanted to bring my readers up to date on one of my favorite Customer Relationship Management (CRM) programs of 2014, Base CRM and why it is a strong choice if you are considering a switch in 2015. I get a bit of emails and comments from others around the world telling me that THIS CRM is better than THAT CRM or that I should try THIS CRM too. I have been using CRM software for 15 years now and have tried and tested several dozen of them to see how they work for a contracting business. The big players in the market: Zoho and Salesforce (or ImproveIt 360: owned by Salesforce) are still great programs. I normally recommend one of these programs for companies who really want a lot of custom features. You will pay through the nose but you will probably get what you want. ImproveIt 360, for example has marketed heavily to the contracting market. My only real beef with this program is that it has not kept up with the mobile devices (it is behind the times as of 2014). I know this post will get dated and CRM programs I am not endorsing will get better. I’m just trying to keep it simple for my readers and suggest a very good product that I use myself. Read More