All my customers have a Facebook Business Page. Over the years I have seen a few prospects and customers of my clients reach out completely through Facebook, using the Facebook Messenger. This past year, I’ve seen consumers use the messaging feature even more on Facebook as well as other platforms: LinkedIn, Yelp, Angie’s List, and so forth. The goal if you accept messages on your Facebook page should be to make it easy for consumers to get in touch with you.
The problem with this, however, can be two-fold:
- It really is hard to keep up and reply to these messages in a timely manner.
- A lot of companies don’t get notified that they received a message and don’t reply at all! Read More