Base CRM Updates in June 2013 (Now Zendesk Sell)

Update: November 2018: Base has joined with Zendesk Support. Their new name is Zendesk Sell. Their pricing structure has changed as well. It spans from $19, $49, $99 and $199 per user. I use the words Base CRM in the article below, written in 2013.
Mobile Update
The other big change last month was for the iOS and Android devices. This new feature is called Base Voice. You can now make calls within the iOS & Android application. This is a nice business feature to not have to leave the mobile App. A salesperson can open up Base, find the contact, click on the phone number and then is given a screen that looks like the picture on the RIGHT. He or she can click on “Call with Base.” Once the call is finished, it will log that a call was made and I believe it actually records the call (don’t quote me on that as it might be an enterprise feature).
Base for Teams
Base CRM, from Future Simple, recently made a few more changes to their desktop and mobile applications. The latest feature they are calling Base Teams. You can read their blog article about Base Teams here. A few of the features are noted below and are available for those who have the Enterprise version. Most of my small business clients are on lower plans and will not need these new changes. This update is for larger organizations. Here are the latest updates:- Multi-level hierarchies let you organize your team how you want to — teams, groups, you name it
- User-level permissions control who sees what quickly, easily and visually
- Advanced reporting means you can filter all your reports based on user levels you set