Customer Follow Up Tip
My Furniture Story I am in the process of buying a home and decided to upgrade my dining room and breakfast nook furniture. My wife and I went to a local furniture store last night just to take a peak on what was available. A salesperson did not attack us the second we came through the doors, which was quite nice. We got to spend 10 minutes looking around before someone approached us. He then walked us around, showed us a few items and then said he was not a pushy sales guy and asked if we wanted to be left alone for awhile. I thought that was a nice touch too. Long story short, we found some pieces we liked, purchased them and left all within less than 1 hour. Today, less than 24 hours of purchasing from this store, I received a phone call from someone within their company. For a second, I thought, Oh no…that great sale price on the piece we bought was not accurate and they are calling to ask for more money!” Boy was I wrong. They called to say, “I just wanted to call and say thank you for using our company. We really appreciate it. Oh and by the way, we’ll call you in a week or so to give you an update on the items you ordered and an approximate delivery date…”
The Customer Service Tip How many times have you left a business after buying something and get a quick, “Oh thank you for your business…have a great day…Come again soon blah blah blah!” All the time right? Well, this furniture store thanked me for coming in and more. They went the extra mile and gave me a personal phone call just to say thanks. The tip is simple, make your customer experience better by doing this simple little thing: call to say thanks. Don’t do anything else. It doesn’t have to be the day after but at some point, stop, pick up the phone, call them and say how much you appreciate them using your service. That’s it…will take you 20 seconds. The little things go a long way. I was so impressed, I’m telling you about my experience with… Ashley Furniture.