No Problem vs My Pleasure

Posted by David Chism | Mon, Apr 27, 2015

 No Problem vs My Pleasure

This AM I was grab­bing some gro­ceries at our local Weg­mans when the cashier came over to help put the bags into my cart after the trans­ac­tion was fin­ished. I could have han­dled it myself, but I appre­ci­at­ed the ini­tia­tive. I thanked the lady who then replied, no prob­lem!”

I do not know about you, but I would say we Amer­i­cans are all wired to respond to help­ing some­one with the same phrase, no prob­lem.” I know I do or DID! Yes, I have been try­ing hard to break the habit of using the words, no prob­lem” and replac­ing them with, my pleasure.”

When you use the words no prob­lem” you are, in a sense, telling the per­son you are serv­ing, Your request could be a prob­lem, but it is not for me.” Oth­er neg­a­tive” phras­es do the same thing:

Hey. No sweat!” Don’t wor­ry about it.” Not a prob­lem!” It’s no trou­ble at all.” Don’t men­tion it.” It was noth­ing.” No worries.”

Who Real­ly Cares

So many of you might be think­ing, Who real­ly cares! Every­body knows what you mean!” Hear me out.

I have noticed sev­er­al ser­vice com­pa­nies that have trained their employ­ees to always respond with the words, my plea­sure.” The one that is at the top of my mind is the fast food restau­rant, Chick-fil‑A. I can tell Chick-fil‑A has trained their staff to nev­er use the phrase No prob­lem” and always use my plea­sure” instead. Put it this way, when­ev­er I’ve stepped foot into a Chick-fil‑A, I have always been respond­ed to with the pos­i­tive response of my pleasure.”

Respond­ing with these words lets your cus­tomer know it was a plea­sure to do busi­ness with him (or her). It demon­strates that your staff is grate­ful to be work­ing and serv­ing customers.

How Can You Imple­ment This Into Your Business

I have been very impressed with my cus­tomers and how they train their painters and field employ­ees on many aspects of cus­tomer ser­vice. I pri­mar­i­ly help with their mar­ket­ing needs, but I felt this blog post would be help­ful because by imple­ment­ing this sim­ple phrase and change, I believe it is good mar­ket­ing. Maybe not every cus­tomer will notice the dif­fer­ence, but I do think many will be impressed with the pos­i­tive way your staff treats your customers.

Here is the take­away of this post: Train your staff to always be pos­i­tive and have a pos­i­tive response to your cus­tomers. Nev­er let your cus­tomer feel, in any­way, their request was a pain, a prob­lem or a hassle. 

Those of you who know me, if you catch me say­ing, no prob­lem” instead of my plea­sure”, let me know! I, too, am try­ing to make pos­i­tive changes to the way I com­mu­ni­cate with you all!

About David Chism

David Chism started his business out of a passion for helping small contracting businesses grow, be more profitable and become better known to their target clients. One lifelong hobby of David is using techie gadgets. So this blog is a place where he writes about technology, marketing ideas, just for fun (humor), personal thoughts on small business and more.


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