Thanking Clients for Writing Reviews

Posted by David Chism | Tue, Mar 22, 2011

 Thanking Clients for Writing Reviews
I know many ser­vice com­pa­nies are dying to get online reviews. It is not as easy to get them as it is for the hair salons, mas­sage ther­a­py, or restau­rants. That is why every online review to a ser­vice con­trac­tor is gold! Get­ting a home­own­er to take the extra 5 – 10 min­utes to write those reviews some­times is like pulling teeth. There­fore, I have two sim­ple ideas to point out today: 
  1. Don’t give up ask­ing for reviews online. Peo­ple want to help. So ask for their help by get­ting them to write about their expe­ri­ence online.
  2. When a client, on his or her own ini­tia­tive writes an online review (again with­out being told), you need to go the extra mile and thank this client. Write them a note and/​or send them a sim­ple gift. Most of my clients work for very wealthy and busy peo­ple. Many of these folks won’t be avid online review­ers because of the time com­mit­ment. How­ev­er, when they do, you know they are well pleased. Make sure you treat these folks as spe­cial clients. These are the ones that will be cus­tomers for life. 
How do you get your cus­tomers to write online reviews? Are you hav­ing suc­cess in get­ting online reviews? Also, how have online reviews helped your busi­ness grow?

About David Chism

David Chism started his business out of a passion for helping small contracting businesses grow, be more profitable and become better known to their target clients. One lifelong hobby of David is using techie gadgets. So this blog is a place where he writes about technology, marketing ideas, just for fun (humor), personal thoughts on small business and more.


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